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Collateral Insurance


We’ve joined with an excellent resource to help manage the Collateral Protection Insurance element of our mortgage loan program. In partnership, we have formed the NASA Federal Credit Union Insurance Service Center.

This company will help the Credit Union request, record and maintain insurance records on the property securing your mortgage loan.  It is always wise to have your investment protected by obtaining hazard and any other applicable coverages (flood, wind, etc.). 

To respond to the letter you received, click "Respond Online" and complete the form.

Respond Online

Please Note: The Reference ID listed on the letter you received is the quickest way to submit the form. If you don’t have it handy, you can still submit your information by clicking “Don’t have an ID?” and following the prompts.


Prefer to respond another way?

No problem! You can mail a copy of your current insurance policy to us at: 

NASA Federal Credit Union
P.O. Box 1998
Carmel, IN 46082

Your insurance coverage should meet the following minimum requirements:

  • NASA Federal Credit Union ISAOA/ATIMA is listed as Mortgagee in the appropriate lien position
  • The coverage amount is equal to the replacement cost value (RCV) as determined by your insurance carrier
  • Each required peril is covered under your current insurance policy (in insurance talk a peril is an event, like a fire or break-in, that may damage your home)


You can speak with a Mortgage Servicing Representative at (301) 249-1800 or toll-free at 1-888-NASA-FCU (627-2328), extension 580 or email us at

Thank you in advance for your prompt response. We look forward to continuing to be of service for all of your home loan needs!

Confidential information such as account numbers and social security numbers should not be sent by email for security reasons. Instead, please contact us directly at 1-888-NASA-FCU, send us a secure message through Online Banking or Mobile Banking, or visit your nearest branch.

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