Keep Your Accounts Safe from Mobile Scams

May 24, 2024

Recently, fraudsters have been using technology and your eagerness to stop fraudulent purchases to steal your money.

Here's how it works:

1. Fraudsters will send a text message asking you to confirm (bogus) activity on your account.

2. When you reply, the fraudster calls posing as an employee of the financial institution and asks for your account number and security code to "verify fraudulent activity."

3. If you comply, the fraudster uses that information to log into your account and transfer money out in a matter of seconds.

To keep your account secure, do not provide personal information such as passwords, PINs or security codes to anyone. Also, do not allow any remote access to your computer or mobile device. 

Here’s what to be on the lookout for:

1. Urgency: Fraudsters want you to act now. Most likely a problem or prize that pressures you to act quickly.
2. Unexpected Texts or Calls: Fraudsters often pretend to be from an organization or company you know.
3. Payment or Personal Information: Fraudsters want money or personal identifying information to gain access to your money.

If you are asked for account-related information, such as a payment, fee, or transaction via text message, ignore the request and immediately contact us directly at 1-888-NASA-FCU. 

Always be sure to dial our phone number yourself and do not use any provided phone numbers or links, even if you recognize them.

If you suspect your account has been compromised, swift action is key. Contact us at 1-888-NASA-FCU immediately to report the incident and we will work with you to prevent further unauthorized transactions.