Card Fraud Alerts FAQs

NASA Federal Credit Union does not charge for this service. However, standard text message and data rates assessed by your mobile carrier may apply. To minimize costs for receiving fraud alerts, please check with your mobile carrier to ensure you have “text messaging” included in your monthly service plan.

Yes. This service is safe and secure. Our first priority is the protection of your accounts and personal information. The text messages from NASA Federal will be branded with NASA Federal's name and will appear as: NASA Federal Fraud Alert. Also, we never ask for your account number, personal identification or other personal information. If you receive a text message asking for your personal information, member number, or card number, please do not respond. If you ever have questions about a text message claiming to be sent by NASA Federal, please call us toll-free at 1-888-NASA-FCU (627-2328).

No need to enroll! The service is automatically available for both your Credit and Debit Cards, including HSA Debit Cards. If you would like to receive additional alerts about your card usage, log into Online Banking and choose Manage Card, select your card and choose Manage Alerts.

No. Only one mobile phone number can be linked to a card number. You can review your phone number when you log into Online Banking, select Settings, and Contact.

The Card Fraud Alert is a two-way text message sent to the cardholder. You can respond directly to the text message to validate the transaction(s).

Text messaging is required for this service. If your mobile phone is able to send and receive text messages, but you do not subscribe to this service, you will need to contact your mobile phone provider to add a text messaging feature to your phone plan.

If the transaction(s) is fraud, you will need to call the Fraud Detection Line at 1-866-763-3373 and reference the Case ID from the text so that your card can be blocked. They will instruct you on how to file a claim and have a new card issued to you. This can be done through Online Banking or the Mobile App under Manage Cards.

If you do not respond to the Card Fraud Alert, a call will be made to the home phone number on file at NASA Federal.

The text message will always be branded with NASA Federal's name and will appear as: NASA Federal Fraud Alert; however, if you ever have questions about whether or not a text message is from NASA Federal, please call us toll free at  1-888-NASA-FCU (627-2328), Monday through Friday from 8:00 a.m. to 6:00 p.m. EST and Saturdays from 9:00 a.m. to 2:00 p.m. EST.

Card Fraud Alerts are only sent between the hours of 8:00 a.m. and 9:00 p.m. in the local cardholders time zone.

Typically, responses arrive within a minute, but timing may vary.

If your carrier has service in another country or region, you may receive the alerts. It is recommended that you contact your mobile service provider to verify that you can receive text messages in a foreign country.

Your mobile phone may be blocked from receiving third-party text messages. Check with your carrier and ask them to remove the block from your phone.

In order to receive alerts to your new number, you will need to return to our website and enroll your new phone number. 

Yes, your card is automatically enrolled.

Text messages on some phones are limited to 160 characters. These phones will split the message into multiple pages to show all of the information.

To unsubscribe to this service, send a text message that says STOP to 94209. You will receive an opt-out confirmation.

Yes, a text will indicate you have successfully unsubscribed and will not receive additional messages.